Troubleshooting

Fixes for the most common problems, such as clients who can't book, bookings waiting on Pro, and sign-in trouble.

Find your problem below. If none fits, see Support & Help to reach the team: bizhub@iptpa.com or +1 (844) 973-3465.

Clients say they can’t book

Work through these in order:

Session types are on. Open Settings, then Session Types. A session type that has Active turned off is hidden from clients. See Create a session type.
You have availability for that day and time. Open Settings, then Availability. See Set your availability.
Nothing is blocked. Check Blocked Times for anything that covers the time. See Manage blocked times.
The booking window is long enough. Clients can only book as far ahead as your Booking Window allows. Change it in Calendar Preferences.

A booking says “Pro Plan Required”

On the Free plan you can have up to 5 clients. Once you’re at 5, a booking from a new client waits for you with Pro Plan Required. It expires if you don’t act, so upgrade to Pro to accept it. See Subscription.

A client didn’t get a text

Check the client’s phone number. Open the client and make sure it’s correct and a mobile number.
Check your Notifications settings. The texts that clients get are controlled under SMS Notifications. See Notifications.
Ask the client to check whether their phone is blocking texts from unknown numbers.

I’m not getting notifications

Open Settings, then Notifications, and make sure Enable Push Notifications is on, and the alert you want is on too.
Check Quiet Hours. Nothing is delivered between the Start and End times.
Check that notifications are allowed for the app in your phone’s own settings.

The app is slow, blank or won’t save

Check your internet connection. You can view your calendar and client list offline, but creating or editing anything needs a connection.
Close the app completely and reopen it.
Update to the latest version from the App Store or Google Play.
Sign out and back in.

Sign in with your IPTPA member email and password, the same ones you use at iptpa.com. If you’ve forgotten your password, see Reset your IPTPA password. If your membership dues have lapsed, sign-in tells you. Renew at iptpa.com, then try again.

Quick answers

Which phones does IPTPA Biz Hub work on? iOS 13.0 and later, and Android 8.0 and later.

Do my clients need to download an app? No. Clients book on your booking page in any web browser.

How much does it cost? Free for up to 5 clients. Pro is $20/month. Pro may include a free trial, shown in the App Store or Google Play before you subscribe. See Subscription.

Does the app handle sales tax? No. IPTPA Biz Hub doesn’t collect, calculate or send sales tax on your sessions. If you need to charge tax, set your session prices to include it. A tax professional can tell you what applies to you.

Is my data secure? Yes. Data is encrypted in transit and at rest.

Do I need an IPTPA membership? Yes. IPTPA Biz Hub uses your IPTPA member login. If you don’t have a membership yet, you can register at iptpa.com/membership.